Emergency help outside office hours

Life-threatening situations: call 112 for an ambulance

For example:

  • Acute tightness of the chest
  • Serious blood loss
  • Heart attack
  • Unconsciousness
  • Serious accidents

Emergency help outside office hours

In case of urgent problems that need to be addressed before your General Practitioner is back on duty.

Emergency help outside office hours is for patients of GPs in the municipalities of Alkemade, Alphen a/d Rijn, Jacobswoude, Leiden, Leiderdorp, Nieuwkoop, Rijnwoude, Stompwijk en Zoeterwoude. Call 0900 - 513 80 39 after 5:00 PM (€ 0.15 per minute). 

Patients in the area 'duin- en bollenstreek' can contact: 
DoktersDienst Duin- en Bollenstreek (DDDB)0252 - 240 212.

Before you call please have your personal and medical details ready.

You will talk to a doctor's assistant from the Emergency Medical Centre, who is especially trained for emergency medical situations.The assistant will ask your name, address, telephone number, date of birth, health insurance and policy number, and which medication you take. 

Locations and contact details

  • Emergency Help LUMC (after-Hours GP Centre and Emergency Help)
    Albinusdreef 2, 2333 ZA Leiden
  • Emergency Medical Centre Rijnland Leiderdorp (after-Hours GP Centre and Emergency Help)
    Simon Smitweg 1, 2353 GA Leiderdorp
  • After hours GP Centre Alphen
    Meteoorlaan 4, 2402 WC Alphen aan den Rijn

Types of treatment provided by Emergency Medical Centres

  • Consultation by telephone
    The doctor’s assistant will ask you questions in order to get a good impression of your medical problem. In many cases the doctor’s assistant can give you medical advice personally or decide to let the GP in attendance call you back. Any advice given by a doctor’s assistant is always assessed later by the GP in attendance.
  • Consultation at the Centre or house calls
    If the doctor’s assistant deems it necessary, he/she will make an appointment for you with the GP at the Emergency Medical Centre, or, if from a medical point of view, it is not wise for you to come yourself the GP will visit you at home.
  • Referral to First-Aid CentreIf the doctor’s assistant deems it necessary you will be referred to the First-Aid Centre of the Emergency Medical Centre. If, from a medical point of view, it is not wise for you to come yourself, an ambulance will be arranged.

If, after having contacted the Call Centre or the GP, you have any doubts or worries please do not hesitate to call again.

Information to your own GP

Each time you contact the After-Hours GP Centre, if your GP is a member of the SHR (Samenwerkende Huisartsendiensten Rijnmond), he/she will receive a report the next working day.

Privacy

As a patient your personal details are confidential. Everything you discuss with the medical staff is treated confidentially. Only the staff involved with your treatment knows about your situation. Information may not be passed on to your partner, family or friends unless you give permission.

SHR

logo SHREmergency Medical Centres Zuid-Holland Noord is a joint venture of the Stichting Samenwerkende Huisartsendiensten Rijnland (SHR), Leids Universitair Medisch Centrum (LUMC) and Rijnland Ziekenhuis Leiderdorp (RZL). You can find more information on www.shrnet.nl.

Complaints

We do whatever we can to provide treatment to your satisfaction. However, in the event you do have a complaint please do not hesitate to contact the SHR bureau on tel. (071) 5815980 (during office hours). They will help you further.

The Emergency Medical Centres are made possible with the assistance of Zorg en Zekerheid Health Insurance.