Quality of our care

The LUMC tries its very best to provide its patients with the highest quality care possible. To enable improvement we measure our performance and we assess patient experience. We also have our quality system - including working arrangements and care procedures – externally tested annually. We think it is very important to be open and transparent about the quality of our care.

Performance indicators

Performance indicators are applied by hospitals in the Netherlands to show their results. They give information for instance about the number of patients who receive day-care treatment, the number of kidney transplants conducted or cardiac catheterizations carried out. The LUMC files an annual report to the Healthcare Inspectorate (Inspectie voor de Gezondheidszorg) about the results. We have also developed our own indicators, which give an impression of our hospital-wide quality performance such as the use of antibiotics and blood, etc. The performance-indicator results can be found in our most recent annual report.

Quality windows

The national 'quality windows' (kwaliteitsvensters) website contains quality data on mortality rates, high-risk operations, infections, pain treatment, etc. The website provides the opportunity to compare quality data of hospitals. 'Quality windows' is an initiative of the Netherlands Association of Hospitals (Nederlandse Vereniging van Ziekenhuizen, NVZ).

Mortality rates per disease category

Mortality rate or standard mortality rate (smr) is such a performance indicator. The LUMC makes the mortality rates available per disease category over the period 2011-2013 (pdf). The rates have been calculated by Statistics Netherlands (Centraal Bureau voor de Statistiek, CBS) on the basis of data from the National Medical Registration (Landelijke Medische Registratie, LMR).

The LUMC is of the opinion that mortality rates of the various hospitals cannot be compared just like that. Extra information is always required about the average patient population of a certain hospital. In public comparison lists this information is often lacking. The Consumers' Association (Consumentenbond) offers background information about (the calculation of) mortality rates at hospitals.

Patient satisfaction

The LUMC is of the opinion that it is very important patients are happy with the care and service provided. And patient experience gives a lot of information about the quality we offer as a hospital. That is why we monitor patient experience. The Netherlands Federation of University Medical Centres (Nederlandse Federatie van Universitaire Medische Centra, NFU) also holds an annual assessment. The results of this assessment are published on the NFU website.