“As with doctors and nurses, patient care is my core motivator” “I have a background in IT, but my heart lies with healthcare. That’s why I feel so at home at the LUMC”, Joke Snoeijers says. As a project leader IT, she is responsible for coordinating IT projects and ensuring they progress successfully.
Could you tell us more about your background?
“I’ve studied Laboratory Informatics and Automation. During my studies I did an internship at the LUMC and I liked it so much, that I never left. In the meantime, thirty years have passed during which I’ve had several positions at the LUMC.”
You are now a project leader IT, what does your position entail?
“It probably won’t surprise you that in a modern hospital, many processes are entirely or partly automated. All those IT processes have been implemented in the organization at a certain point, and it’s my responsibility to supervise these projects from A to Z. This means I have elaborate meetings with the internal client about the aim of the project, the budget and the schedule. Then, I assemble a team of specialists who’ll work together on the execution of the project. During the project I manage and supervise the team and have contact with all parties involved.”
Could you give an example of the kinds of projects you manage?
“For instance, the business processes of laboratories are highly dependent on IT. For the past three years I have worked on rearranging the common laboratory information system (GLIMS). The challenge was automating the blood testing process. So, from the moment the doctor applies for a blood test of a patient, to the collection by the central blood collection, and from testing in the lab to presenting the results.”
Are projects always this long?
“No, GLIMS was a huge project. But projects mostly do consume some time, because IT projects often have immediate consequences for the works of employees at the LUMC. And sometimes you need to be aware of factors that aren’t directly IT related. For instance, I was involved in a project regarding introducing a uniform wrist band. As a project leader, it was my task to retrieve and map all demands and wishes of different departments. When purchasing such a wrist band for instance, you need to take into account that some patients’ skin might not respond well to certain materials, for example if they are suffering from Hematological conditions. And at the same time, a band like this needs to be easily scannable after a few weeks.”
What makes your job so special?
“What I really enjoy is being able to contribute to patient care in my own way. Thus, choosing to work in healthcare was a conscious decision, because I really want to mean something for patients with my expertise.”