In relation to your visit

We aim to make your stay as pleasant as possible. At LUMC, you’ll find a range of facilities and services to support your visit. We are also transparent about your rights and responsibilities as a patient—such as how we handle your personal data and how you can access it. Be sure to read our important information about healthcare costs and insurance reimbursements. Would you like to share your experience with LUMC? You can do so through surveys, conversations, and patient panels.

Admission and registration

Every visit to LUMC begins with check-in at the registration kiosks in the main entrance hall. Is this your first appointment at LUMC? You’ll still need to check in at the kiosks before proceeding.

Facilities and Services

We aim to make your stay as comfortable as possible. That’s why LUMC offers a variety of facilities and services, including a restaurant and coffee corner, shops, interpreters, free Wi-Fi, and a Patient Services Desk. Spiritual care providers and social workers are also available to support you during your stay.

Rights and Responsibilities

As a patient at LUMC, you have several important rights. You are always entitled to access your medical records, and you decide whether LUMC may share your data through an electronic exchange system. You remain in control of your own body and have the final say on any medical procedures. Be sure to clearly communicate your wishes to your treating physician.

In addition to rights, you also have responsibilities. LUMC expects you to treat our staff with respect and courtesy. We also rely on you to share relevant information that is necessary for accurate diagnosis and effective treatment planning. Your rights and responsibilities as a patient are outlined in the Dutch Medical Treatment Agreement Act (WGBO).

Denk mee en geef uw mening

Als patiënt kunt u helpen onze zorg en uw ervaring te verbeteren. Zo kunt u als lid van de Cliëntenraad meepraten over het beleid. Ook kunt u helpen via onder andere vragenlijsten (BeterMeter), gesprekken en patiëntenpanels. 

Zorgkosten

Zorg in het ziekenhuis kost geld. U betaalt bijvoorbeeld ook voor een digitaal consult of consult per e-mail. Uw basiszorgverzekering vergoed verschillende zorgkosten, maar niet iedere behandeling in het LUMC wordt vergoed. Dit hangt ook af van uw zorgverzekeraar of type zorgverzekering. We leggen uit waar u op moet letten.